Posts Tagged ‘bounced email addresses’

Inactive Subscribers: Purge or Retain?

In these tough times when email marketers try to make more sales with less expense the question of what to do with inactive subscribers is as vital as never before. Whatever method of collecting email addresses you use (opt-in form, customer database, affiliate programs, offline way, etc.), your list will contain a portion of recipients that can be classified as inactive – those who did not act upon your messages during a given period of time, for example, during six last months.

Why do subscribers become inactive? For a couple of reasons:

Unable to Deliver Emails to Hotmail, Live, MSN and Outlook?

Outlook.com is putting my legitimate emails into its junk mail folder. What do I do now?

The Microsoft properties (Hotmail, Outlook, MSN. and Live.com) are obeying Yahoo and AOL’s DMARC p=reject. That means that whenever an email from someone with a yahoo.com or aol.com address comes for someone with a hotmail.com, outlook.com, msn.com, or live.com account, if that email “from” yahoo.com or aol.com isn’t actually sent from a Yahoo or AOL mail server, then it is being rejected (bounced).

So, if you’re sending emails from your yahoo.com or aol.com email address, but not using the Yahoo or AOL mail server, change your “From” domain to prevent message rejection by the Microsoft properties.

As it turns out, with any one of Microsoft’s email addresses – @live.com, @hotmail.com, @outlook.com and others – you’re still really using Outlook.com whether or not you ever visit it on the web.

I’ve created the following checklist and tips that any marketer or person sending email can follow to help them get delivered to the Inbox. So you can optimize your email delivery system and deliver your emails into the Inbox instead of the Junk email folder.

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